Kokko Wellness Return & Refund Policy
Effective Date: August 16, 2026
Location: 3280 Adeline Street, Berkeley, CA 94703
At Kokko Wellness, we take pride in offering high-quality teas, herbs, topicals, and wellness services. If you are not entirely satisfied with your purchase, we are here to help.
1. Tea & Botanical Products
Unopened Products: Unopened tea cakes, loose-leaf teas, and sealed herbal blends may be returned or exchanged within 14 days of purchase or delivery, provided they remain in their original, sealed packaging.
Opened or Used Products: For health and safety reasons, as permitted under California Civil Code § 1723(b), we cannot accept returns, exchanges, or issue refunds for opened or partially consumed teas, custom herbal formulations, or perishable items.
2. Topicals, Accessories & Merchandise
Unused and unopened wellness items, teaware, and accessories in their original packaging may be returned for a full refund to the original payment method or store credit within 30 days of purchase.
Items damaged, altered, or used after purchase are not eligible for return.
3. Services & Gift Cards
Acupuncture & Bodywork Services: Services rendered are non-refundable. Cancellations must be made at least 24 hours prior to your scheduled appointment to avoid a cancellation fee.
Gift Cards: Digital or physical gift cards are non-refundable and cannot be redeemed for cash, except where required by California law (balances under $10 are redeemable for cash upon request).
4. How to Process a Return
In-Store Returns: Bring your item(s) along with your original receipt or proof of purchase to our clinic during normal business hours.
Online/Mail Returns: Contact us at KokkoWellness@gmail.com or (510) 387-8678 with your order number. Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.